How do I redeem my coupons?
Just present a coupon to your local pharmacist along with your valid prescription for 30 or more VALTREX Caplets. You can redeem a coupon up to 12 times in a year.
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Can I use my up-to-$10 coupons even though I have insurance?
Unless you live in Massachusetts, yes, you can use the coupon toward your co-pay, up to $10. In Massachusetts, the coupons are only good if no part of the cost is being covered by insurance. For more details, see Patient Eligibility rules.
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Can I use the coupons if I live in Massachusetts?
In Massachusetts, the coupons are only good if no part of the cost is being covered by insurance.
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Can I use my coupon if my prescription is for fewer than 30 VALTREX Caplets?
No, you can only use the coupon for prescriptions of 30 or more caplets.
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Can I use more than one coupon at a time?
No, you can only use one coupon at a time.
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What strengths of VALTREX are eligible for the coupons?
The coupons can be used for either VALTREX 500 mg or 1 g caplets.
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Can I cash the coupon at my bank?
No, the coupon is only good toward the purchase of once-daily VALTREX at your pharmacy.
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Can I use the coupons if I'm enrolled in Medicaid or Medicare?
You cannot use the coupons if your prescriptions are paid in part or in full by any federal or state program, including Medicaid and Medicare. You cannot use the coupons if you are Medicare Part D–eligible and enrolled in an employer-sponsored health plan/prescription drug benefit program for retirees (i.e., you are eligible for Medicare Part D but receive a prescription drug benefit through a former employer). For more details, see the Patient Eligibility rules.
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My pharmacy won't accept the coupon. Why not, and what can I do?
Unfortunately, not all pharmacies will accept coupons. You may want to check with another pharmacy. You also can call the DAILY ADVANTAGE® Program line at 1-800-480-9660 and request a Direct Member Reimbursement Form. You just complete and mail back the form, and you will get reimbursed for up to $10.
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My pharmacist is having trouble processing the coupon — what should he/she do?
Your pharmacist can call the DAILY ADVANTAGE® Program line at 1-800-480-9660 for instructions on how to process the coupon.
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I get my prescriptions filled through a mail-order pharmacy. Can I use the coupons?
Yes, you can use the coupons for mail-order prescriptions at participating mail-order pharmacies. You should present the coupons at the time you order. We recommend that you contact your mail-order pharmacy ahead of time to confirm that your coupons will be accepted. If your mail-order pharmacy will not accept the coupon, please call the DAILY ADVANTAGE® Program line at 1-800-480-9660 for instructions on how to redeem.
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I've used the first three coupons I received. Can I get more?
Once you've used the first 3 up-to-$10 coupons, you can get more. Sign up to get more coupons through e-mail or through the mail. To be sure you don't miss any savings opportunities, you can sign up to get e-mail reminders to fill your prescriptions and redeem your coupons for once-daily VALTREX.
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I lost/tore my coupon. Can you replace it for me?
Click here to print out replacement coupons. These coupons will have identification numbers that are different from the ones you had, but they will still be valid.
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My coupon has expired. Can I get another one?
Click here to print out replacement coupons. These coupons will have identification numbers that are different from the ones you had, but they will still be valid.
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I signed up to get my coupons in the mail, but they haven't come yet. What can I do?
Please allow 2 to 3 weeks to get your coupons in the mail. If they still haven't arrived after that time, please call the GlaxoSmithKline Customer Response Center Monday through Friday, 8 a.m. to 8 p.m. ET, at 1-888-825-5249.
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If I sign up for the DAILY ADVANTAGE® Program, will my personal information be shared?
Please be assured that your personal information will be kept confidential, and all correspondence from us will be discreet. Refer to our privacy policy for additional information.
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If I get my coupons in the mail and sign up to receive additional information that way, will people be able to tell that the mail is about genital herpes?
Please be assured that all correspondence from us will be discreet. People will not be able to tell by reading the outside of the envelope that the mail is about genital herpes.
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How can I discontinue getting information from VALTREX?
If you no longer wish to receive information from VALTREX, you may use our online form to stop receiving emails or mail.
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If I still have questions about the DAILY ADVANTAGE® Program from VALTREX, what should I do?
You may contact the GlaxoSmithKline Customer Response Center Monday through Friday, 8 a.m. to 8 p.m. ET, at 1-888-825-5249.
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